Privacy policy

 

Last Modified: May 15, 2019

By using our website, registering an account or purchasing products from us, you consent to the collection and use of your personal information in accordance with this privacy policy. Please note that third-party service providers may have their own privacy policies on the collection and use of your information which either we or you provide them.

Collection of Personal Information

To use our website, purchase products from us and to establish an account, we collect the following personal information:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Phone number;
  • Comments, feedback, reviews and other information you upload or provide to the Website;
  • Internet Protocol (“IP”) address information may be logged by our e-commerce software providers, servers and Website;
  • Website statistics and analytics data collected by third-party software providers and who may use ‘cookies’ in doing so. Such this party providers include Google LLC and their affiliates who offer Google Analytics. For more information visit Google’s information page at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;
  • Profile photos and other images where you elect to upload them; and
  • All other information you elect to provide on our Website or otherwise, including as part of the purchasing process.

Credit Card and Payment Processing Companies

Our Website may also collect credit card and payment information from you using online forms that direct the information to a third-party payment provider. While we do not store your credit card number ourselves, we may have access to your name, the name on the credit card, the credit card expiration date and other details via our payment processors. Their additional terms of service and privacy policies may apply to the collection and use of your personal information.

Our payment processors currently include PayPal Canada Co. and their affiliated entities, in addition to Square Canada, Inc. and their affiliated entities. If you have questions regarding our payment processors, please contact us.

Providing us With the Personal Information of Someone Else

Where you provide us with, or upload data that includes the personal information of another person, for example, where you wish to order products to be shipped to someone else, you represent and warrant that you have their authorization to provide us with that information to use in accordance with this privacy policy.

The Use of Your Personal Information

You agree that the collection of personal information may be used to:

  • Ship products you order from us. This includes providing personal information to third party shipping entities;
  • Facilitate payment with our third-party payment processors;
  • Bill and collect money owed to us, including by way of third-party accounting and invoicing software providers;
  • Promote our Website and product offerings to you in various forms of communication, including via email. You may elect to unsubscribe from promotional offers at any time by following the links in the footer of any promotional emails, or by contacting us via the Website;
  • Send or display informational and promotional materials from us, our partners, suppliers, advertisers or third parties to you;
  • Provide you with customer support on using the Website or products purchased from us;
  • Facilitate your ability to login to your account;
  • Communicate with you about your account, our products and facilitate returns and exchanges;
  • Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;
  • To meet legal requirements; and
  • To enforce compliance with any terms and conditions and applicable law.

Disclosure Pursuant to Court Order, Subpoena or Other Legal Process

We reserve the right to provide your content and personal information uploaded or collected by our Website to third parties if required by law (such as in response to a subpoena, court order or other legal process in any jurisdiction), and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter.

If we are required by law to make any disclosure of your content or personal information, we may, but are not obligated to, provide you with written notice (to the extent permitted by law) prior to such disclosure so that you may take appropriate action.

The Disclosure of Your Personal Information and Access to It

We may share personal information with our suppliers, advertisers, partners and employees to use that information in connection with one or more of the purposes for which that personal information was collected.

We also operate the Websites in conjunction with our independent contractors. Our independent contractors may have access to, and store your personal information, in providing services to us or providing you with access to the Website. We may use a variety of service providers, servers, online software providers, advertisers and employees in locations both inside and outside of Canada, which may make your personal information the subject of foreign laws and foreign legal proceedings.

Third-party service providers may have their own privacy policies on the collection and use of your information which either we or you provide them. As of the last revision date of this privacy policy we use the following third-party service providers who may have access to, or store your personal information, by virtue of our use of their services:

  • Our email and data hosting providers include Google LLC together with their affiliated entities worldwide. For more information on their privacy practices please see https://policies.google.com;
  • Our Website hosting provider is BigCommerce Pty. Ltd., together with their affiliated entities worldwide. For more information on their privacy practices please seehttps://www.bigcommerce.com/privacy/; and
  • Our email marketing provider is The Rocket Science Group LLC, a company headquartered in the State of Georgia in the United States, who operate MailChimp. For more information on their privacy practices please see https://mailchimp.com/legal/privacy/.

We also use Facebook Pixel, offered by Facebook, Inc. and their affiliated and related entities, which provides us with analytics and insights in to your use of our website. If you are a Facebook user, Facebook Pixel helps us target advertising to you via Facebook, Inc.’s platforms (Facebook and Instagram) based on the various pages you visit on our website. For more information about Facebook Pixel, see https://www.facebook.com/business/learn/facebook-ads-pixel.

We may also disclose your personal information to our successors (if our business or the Website is acquired by another legal entity) or any assignee of our assets.

WHILE WE TAKE MEASURES TO PROTECT PERSONAL INFORMATION, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, FOR THE LOSS OR THEFT OF YOUR PERSONAL INFORMATION, OR ANY DAMAGES CAUSED, AS A RESULT THEREOF, SO LONG AS WE WERE NOT GROSSLY NEGLIGENT IN THE PROTECTION OF SAID INFORMATION.

Retention of Your Personal Information

We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected. If you would like us to delete your personal information, please contact us.

Inquiries

If you believe that we have not adhered to this privacy policy or would like to request an amendment to your personal information being held by us, please contact our Privacy Officer by e-mail sent to privacy@roadkit.com.

Use of Cookies

You agree and acknowledge that our Website may place a "cookie" in the browser files of your computer or device. Disabling cookies on your web browser can prevent the use of cookies, however, doing so may interrupt the proper use of the Website. Please see our Cookies Policy for details.

Mobile Terms of Service

ROADKIT

Last updated: Aug. 29, 2025

The ROADKIT mobile message service (the "Service") is operated by ROADKIT (“ROADKIT”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ROADKIT’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ROADKIT through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ROADKIT. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445435230 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ROADKIT mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18445435230 or email customercare@roadkit.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.